Understanding the Retrieva Package and System

What you get

The package includes: 1 tracking collar or 1 portable tracker, one "ICyou" charger / home base station, plus ViewRanger phone mapping software covering up to 10,000 sq km of selective mapping for your phone. Extra collars, trackers or chargers can be purchased separately. All tracking products are manufactured to IP67 standards (waterproof to 1 metre deep). All collars are adjustable and lockable, providing theft prevention and deterrent features. All tracking products have a panic button for the owner to report their location to friends or family if necessary.

We also have a specially designed quick release clip for use with working dogs where location monitoring is required but where the dog might not normally wear a collar.

How to locate your device

Any internet enabled phone.

Google Maps: When you ask the device for its location by text message, the response contains a link that will take you straight into Google Maps showing the location of the tracker/collar.

ViewRanger location request: Using the interactive ViewRanger Ordnance Survey mapping software (see section on phones and ViewRanger) to request locations from the device. The reply from the tracker will be automatically plotted onto this topographically detailed mapping system on your phone. It will also provide a indication of the direction and speed of travel. If your phone is GPS enabled (most new models are), it will indicate your location and show you which direction to walk to find the dog.

ViewRanger live phone tracking: You can track the device live using the mapping software. The location can either be seen on satellite mapping or graphical mapping. The tracker will use a GPRS (data) connection to constantly report its location to the mapping panel and to your mobile phone. This means that when you are out walking you can always see your dog on your phone with updates every few seconds.

Text message request for other mapping software: Simply send the appropriate text message to the device and the reply includes its latitude and longitude data. This data can be put into any mapping system, including Google Earth or Microsoft Virtual Earth (via your PC), and this will plot the location for you.

RF directional finder:: You can also use an RF directional finder to locate the tracker in very harsh or awkward environments. This is typically a very specialist professional option as the RF search kit can be expensive to acquire.

Can anyone track my device or collar?

No. They can be set so that only approved phone numbers can communicate with your tracking devices, ensuring that only the people you approve can access them. This is set up via the mapping panel.

Virtual Fencing

The tracking collars/devices can use different forms of virtual fencing to alert you if your dog or tracker leaves a defined area.

  • The devices can be set to send you text alerts when they leave the range of the base station (i.e. leave home).
  • It is possible to define a virtual fence at any location from 100m to 64,000km radius around any current location and it will advise you by text message if the device leaves this area. They can then be tracked if necessary.
  • Using the Retrieva Mapping panel to define a specific perimeter, say around a farm or large garden, within which the dog would be considered safe. The tracker can be programmed to alert you if it leaves this area.

How to charge your device

All collars and trackers are rechargeable using the ICyou base station. They can be programmed to let you know by text message when they need recharging. Complete recharging from flat takes about 3 hours, and is typically required every 5-7 days depending on use.

How is the device delivered to me?

The collars and trackers are delivered with a full set of instructions which explain how to programme and manage the system. By programming the devices themselves, our customers get to understand the capabilities of the system and how it can be used effectively.

We provide support, either by phone or e-mail.

Limitations of use

The combination of technologies ensures that this product is the most advanced and most reliable of its kind. However, Retrieva Ltd (and their products) rely on others to provide GSM (mobile phone) signal coverage and GPS coverage, and cannot be responsible for other limiting factors beyond our control which can impact the use of electronic and telecom devices, such as atmospherics, buildings, obstructions etc. Therefore we cannot guarantee performance other than as defined in the terms of the warranty.