The Retrieva Promise

We are so confident that you will be amazed by this product that we make the following commitment to you.

1. Sale and return – if you are not entirely satisfied with the product you can return it to us within 7 days and have a full purchase price refund (subject to the collar still being in re-saleable condition)
2. We offer a full year no quibble guarantee on the collar, including waterproof to IP67 standard.
3. No contract necessary – we charge a £9.99 monthly tariff which covers all reasonable usage for the collar, but there is no contract or minimum term. Only pay for as long as you wish to use the collar
4. Our telecom provider is Orange. However, if there is a better local airtime provider, we can bespoke build a collar for you with a PAYG SIM card from that telecom company. This will be charged at £4.99 per month to cover mapping panel charges and support, plus a one-off additional build cost of £24.99
5. If your dog outgrows the collar then we will upgrade it to a new size for a single charge of just £29.99 plus p&p
6. The product includes tracker/collar, ICyou charger base station, ViewRanger off-road navigation system for your phone (please check phone compatibility on our web-site), and access to the Retrieva web-based mapping panel

* Reasonable usage is considered up to 30 hours track time (GPRS) or 150 text messages locations per month. Occasional International usage (i.e. holidays) is also permitted. Additional usage charges are £0.50 per hour track time and £0.10 per text.