The Retrieva Promise

We know how important the collar is to our customers, so we make the following commitment to you.

1. Sale and return – if you are not entirely satisfied with the product you can return it to us within 7 days and have a full purchase price refund (subject to the collar still being in re-saleable condition).
2. We offer a full year no quibble warranty on the collar with the cover.
3. There is no contract – all the costs for the first year are included in the price. If you choose to renew for another year, we charge £79.99. This covers all communication, live tracking and access to the mapping and settings management panel.
4. Our telecom provider is Everything Everywhere, using both the Orange and T-Mobile networks. This is adequate for all UK usage.
5. If your dog outgrows the collar then we will upgrade it to a new size for a single charge of just £29.99 plus p&p.
6. If problems arise after the warranty expires we offer a new for old for £69.99.

The collars are sold on a "reasonable usage" basis under which live tracking is unlimited for retail customers in a normal pet or working dog environment. Occasional International usage (i.e. holidays) is also permitted.